PRIVACY POLICY

Effective Date: February 26, 2025 This Privacy Policy supersedes all prior versions.

INTRODUCTION

Vertex 360 LLC, doing business as Growthium (“Growthium,” “we,” “us,” or “our”), is committed to protecting your privacy and safeguarding the personal and business information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect information when you:

• Visit our websites

• Complete assessments or audits

• Request demos or consultations

• Subscribe to our platform or services

• Communicate with us via email, SMS, WhatsApp, chat, or other channels (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

IMPORTANT:

• We do NOT sell your personal information.

• Mobile information is NOT shared with third parties for marketing purposes.

• For privacy questions, contact: [email protected]

TABLE OF CONTENTS

1. Information We Collect

2. How We Collect Information

3. Cookies and Tracking Technologies

4. How We Use Your Information

5. How We Share Your Information

6. SMS, Messaging & Mobile Information

7. AI Platform & Automation Services

8. Children’s Privacy

9. Data Security

10. Your Privacy Rights

11. Data Retention

12. State-Specific Privacy Rights

13. Third-Party Links & Integrations

14. Changes to This Policy

15. Contact Information

1. INFORMATION WE COLLECT

A. Information You Provide Directly

• Business & Contact Information: Name, business name, email address, phone number, website URL, business location/service area, and industry category.

• Account & Subscription Information: Login credentials, account preferences, and subscription plan details.

• Billing Information: Payment method details (processed via third-party processors), billing address, and transaction history.

• Communications: Messages sent via email, SMS, WhatsApp, website chat, or forms; support requests; and demo interactions.

B. Information Collected Automatically

• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent, and interaction with platform features.

• Location Data: Approximate geographic location (city/state level) and time zone.

2. HOW WE COLLECT INFORMATION

We collect information through website forms, platform usage, messaging interactions, and customer support. We may also receive limited information from payment processors, messaging service providers, and publicly available business data.

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to improve functionality.

• Essential Cookies: Core security and functionality.

• Performance Cookies: Analytics and monitoring.

• Functionality Cookies: Preferences and settings.

• Marketing Cookies: Campaign performance and retargeting.

4. HOW WE USE YOUR INFORMATION

• Service Delivery: Provide platform access, configure AI workflows, and process payments.

• Communication: Respond to inquiries, send service updates, and deliver appointment reminders.

• Platform Improvement: Monitor usage patterns and develop new features.

• Legal & Security: Prevent fraud and enforce our Terms of Service.

5. HOW WE SHARE YOUR INFORMATION

We do NOT sell or rent your personal information. Data is shared only with:

• Service Providers: Trusted vendors (hosting, payment, messaging) contractually obligated to protect your data.

• Legal Requirements: If required by law, court order, or to protect rights and safety.

• Business Transfers: In the event of a merger or sale, subject to confidentiality.

6. SMS, WHATSAPP & MOBILE INFORMATION

IMPORTANT MOBILE DATA NOTICE: We do NOT share mobile numbers, opt-in data, or consent records with third parties for marketing purposes.

• Opt-Out: Reply STOP to unsubscribe at any time.

• Help: Reply HELP or contact [email protected].

7. AI PLATFORM & AUTOMATION SERVICES

The platform processes contact data and message logs to assist with routing and responses. AI outputs are not guaranteed to be error-free and should be reviewed by users. Aggregated, anonymized data may be used for system improvement.

8. CHILDREN’S PRIVACY

Our Services are intended for individuals 18 years and older. We do not knowingly collect information from children under 13.

9. DATA SECURITY

We use commercially reasonable safeguards, including encrypted data transmission and access controls. No system is 100% secure; you are responsible for your login credentials.

10. YOUR PRIVACY RIGHTS

You have the right to access, correct, or request deletion of your personal information, and to opt out of marketing. Requests should be sent to [email protected].

11. DATA RETENTION

We retain information only as long as necessary for service delivery, legal obligations, and dispute resolution.

12. STATE-SPECIFIC PRIVACY RIGHTS

Residents of certain U.S. states (CA, VA, CO, CT) may have additional rights. We do not sell personal data or discriminate against users exercising these rights.

13. THIRD-PARTY LINKS & INTEGRATIONS

We are not responsible for the privacy practices of third-party tools or websites linked through our Services.

14. CHANGES TO THIS POLICY

Material changes will be communicated via website notice or email. Continued use of the Services constitutes acceptance of the updated policy.

15. CONTACT INFORMATION

Growthium A trading name of Vertex 360 LLC

30 N Gould St, Ste 21693

Sheridan, WY 82801

Email: [email protected]